Refund Policy | Vitacookies

No Refund Policy

Effective Date: July 17, 2026

At VitaCookies™, all sales are final.

Because our products are perishable food items, we do not accept returns, issue refunds, or offer exchanges once an order has been processed or shipped.

Please review your order carefully before completing your purchase.

No Refunds

Refunds will not be issued for reasons including, but not limited to:

Change of mind.
Personal taste or flavor preferences.
Ordering the wrong product.
Products that have been opened, consumed, or partially consumed.
Incorrect shipping information provided by the customer.
Delays caused by the shipping carrier, weather, or events beyond our control.

Incorrect, Damaged, or Missing Orders

If you receive an incorrect item, your order arrives damaged, or items are missing, please contact us within 7 days of delivery.

To assist with your request, please provide:

Your order number.
A description of the issue.
Clear photos of the product, packaging, and shipping label.

If we determine that the error was ours, VitaCookies™ may, at its sole discretion, provide a replacement product or store credit. Cash refunds will not be issued.

Order Cancellations

Orders may be canceled only before they have entered processing.

Once an order has been processed or shipped, it cannot be canceled.

Chargebacks

Customers agree to contact VitaCookies™ before initiating a chargeback with their payment provider. Fraudulent or abusive chargebacks may be disputed with supporting documentation, including order records, shipment tracking, delivery confirmation, and customer communications.

If you have questions regarding your order, please contact us here